The first time I turned on my upstairs heating unit, it come on but there was no heat. So I called my home warranty company and they scheduled Summer Breeze Heating & Air to come out. I received notification via text of scheduled visit the following day. Very fortunate that we had 70+ degree weather for the next few days. My technician was named Waylon and he was very professional, accessed the problem, and told me how it was resolved. I asked if he could show me and he gladly walked me through the process. I was a little hesitant based on the Google Reviews, but I highly recommend Summer Breeze.